Our Guarantee & Warranty - CleanRun Air Duct Cleaning San Antonio

The CleanRun Air Duct Cleaning San Antonio Guarantee

We stand behind every duct cleaning we perform in San Antonio with a written guarantee, not a handshake and a hope. Since 2013, we’ve served more than 52,000 homes across this city, and every single job has ended with two things: a written price agreed before we touched a single panel, and a documented photo record showing what we found and what we left behind. That’s the Haven Standard, and it’s how we work in Alamo Heights, Stone Oak, Helotes, and every neighborhood in between. If our work isn’t right, we make it right. That’s not a slogan on a van. It’s Haven Standard Clause 5: the 365-Day Done Right Promise, backed in writing on every job.

Call (726) 600-7155

What’s Covered

• Workmanship on every duct run. We guarantee the cleaning we perform inside your plenum (the main distribution box where heated or cooled air splits into individual ducts), every duct run (the branching lines that carry air to each room), and at every register (the vent cover where air enters your living space). If debris remains that should have been removed, or if a seal we made fails within the guarantee period, we return and correct it at no charge.
• Parts handling with documented care. We photograph the condition of access panels, screws, and surrounding surfaces before we begin, and again when we finish. If we damage a component during service, we replace it. The photo record protects both of us, and it’s included as a standard deliverable on every visit, not an upsell.
• Cleanup that leaves no trace beyond cleaner air. Our crews use negative-pressure extraction (a sealed vacuum system that pulls debris out of your ducts without releasing it into your home) and lay protective covering on floors and furniture. We guarantee your home will be as clean when we leave as when we arrived, or we pay for professional cleaning of any affected area.
• On-time arrival with named, verified technicians. Haven Standard Clause 3: Verified Crews means your technician is background-checked, uniformed, and identified by name before arrival. If we’re running behind, we call. No anonymous subcontractors, no “someone will be there between 8 and 5.”
• Honest pricing with no post-arrival surprises. Haven Standard Clause 1 requires a written price before any work starts, every time. The price we quote is the price you pay. We don’t sell “whole house” packages that turn into per-vent add-ons once we’re in your attic. We don’t offer teaser coupons that evaporate when the crew finds “unexpected complications.” Our whole-system air duct cleaning in San Antonio typically runs $380 to $620 for a standard single-system home, and we put that range in writing before we schedule.

Our Satisfaction Promise

If you’re not satisfied with our work, you call us. That’s the entire process. There’s no manager-approval layer, no “let us investigate and get back to you in 3 to 5 business days,” no requirement that you prove we did something wrong. You tell us it’s not right, and we make it right. That’s the 365-Day Done Right Promise, and it’s printed on the written scope we leave with you, not hidden in website terms of service.

Here’s how it works in practice. We once returned to a home in Terrell Hills where the homeowner noticed reduced airflow in a back bedroom two weeks after service. The photo record showed a clean duct run at completion, but a follow-up inspection revealed a register damper (an adjustable plate inside the vent) that had been partially closed during our work and never reopened. Our technician had missed it during the final walkthrough. We reopened the damper, confirmed full airflow, and documented the correction with new photos. No charge, no argument, no “that wasn’t part of the original scope.” The homeowner’s written price didn’t change, and the photo record was updated to show the resolution.

That case also illustrates why we deliver the photo record to you as a standard job document, not just store it internally. You can review it yourself, share it with an HVAC contractor for a second opinion, or reference it if you believe something was missed. The photos are timestamped and organized by duct run, so there’s no ambiguity about what was cleaned and what condition it was in.

Before

After

Licensed & Insured Backing

The 365-Day Done Right Promise is only as solid as the company behind it. CleanRun Air Duct Cleaning San Antonio is licensed and insured, which means there’s a real policy and a real regulatory body holding us accountable if something goes wrong. Licensing requires that we meet Texas state standards for air duct cleaning contractors. Insurance means that if a technician accidentally damages your ceiling, your flooring, or your HVAC equipment, there’s coverage in place to make you whole without a lawsuit.

We’ve been operating in San Antonio since 2013, which means we’ve worked through the hail seasons that fill attics with debris, the pollen bursts that coat duct interiors in spring, and the hard water mineral deposits that can corrode metal components in older homes near the Edwards Aquifer. That longevity matters for a guarantee. A one-year promise from a company that opened last month is a bet. A one-year promise from a team that’s been in your neighbors’ homes for over a decade is a track record you can verify.

We also offer a Free Second Opinion on any written estimate. Bring us a competitor’s quote, and we’ll put our own number next to it in writing, with line-item detail showing exactly what each service includes. No charge, no obligation. It’s a useful check against the low-ball teaser quotes that dominate this industry, the ones that quote $99 for “whole house duct cleaning” and then discover 12 additional vents, a contaminated plenum, and a “mandatory” sanitizing treatment once the crew is inside your home.

Our Equipment & What It Means for Your Guarantee

The guarantee we offer depends partly on the tools we bring. Our crews work with Rotobrush and Nikro rotary brush systems for mechanical agitation inside duct runs, Abatement Technologies negative-pressure extractors for contained debris removal, and Honeywell, Aprilaire, and Guardsman air quality components where filtration or sanitizing is part of the scope. These are trade-recognized brands you can look up independently, not proprietary “black box” equipment with unverifiable claims. If a manufacturer specifies that a Rotobrush head is designed for flexible ductwork up to 12 inches in diameter, that’s the application we use it for, not rigid metal plenums where it would be ineffective.

This matters for our guarantee because we can document exactly what equipment was used on your job, and we can reference manufacturer specifications if a question arises about suitability. The photo record shows the tool at the register opening. The written scope notes the model. There’s no guesswork about whether the right machine was applied to the right duct type.

What We Ask of You

A guarantee is a two-way commitment. We ask that you review the written scope before we begin, so you understand what’s included and what isn’t. Duct repair and sealing, for example, is a separate service from cleaning, and we’ll note any visible damage we find without pressuring you to add work you didn’t request. We ask that you be present for the final walkthrough, or that a designated adult be available to review the photo record with our technician. And we ask that you contact us within the guarantee period if you believe something wasn’t done right, rather than waiting until the problem compounds or hiring another contractor to fix it.

We’ve found that most concerns in this industry stem from mismatched expectations, not actual failures of workmanship. A homeowner who expected sanitizing treatment to eliminate pet odors permanently may be disappointed when the treatment reduces but doesn’t fully remove the smell. A homeowner who didn’t realize their 1970s ductwork has separated at a joint may blame the cleaning crew for airflow issues that predate our visit. The written scope, the upfront pricing, and the photo record exist specifically to prevent these mismatches, and they make our guarantee enforceable on both sides.

How to Invoke the 365-Day Done Right Promise

Call (726) 600-7155. A live person answers, 24 hours a day. Describe the concern. We’ll pull your job record, including the photo documentation and written scope, and schedule a return visit at no charge. If we find that our work was deficient, we correct it and update your photo record. If we find that the issue stems from something outside our scope, we’ll explain what we see and offer options, with a new written price if additional work is needed. No charge for the diagnostic return either way.

We’ve honored this promise on jobs in Dominion, in Monte Vista, in the older ranch homes off Bandera Road with original galvanized ductwork, and in the new construction near the Rim where builders’ initial cleanings often miss construction debris. The neighborhoods change. The guarantee doesn’t.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning San Antonio, serving San Antonio since 2013.